Customer Service

We are happy to help with any technical questions regarding your ACI products

Do you have any questions regarding your laser system or the Magic Mark marking software? Our support and service team will be happy to help. To enable us to respond to your query as quickly as possible, please fill in the contact form below. Alternatively, you can reach us by telephone Monday to Thursday from 8 am to 5 pm and Friday from 8 am to 4 pm, or by e-mail.

Tel.      +49 (0) 3643 4152-0

In all cases, please provide the serial number of your laser or your protective housing as well as the version number of your installed Magic Mark software version. The relevant serial number is located on the type plate attached to the back of your device. The version number of your software can be found in the Magic Mark marking software under the menu item HelpAbout.

If you need a software download, please use the contact form provided below.


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